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About CTI

A Deeper Look at Customer Experience and Net Promotor Score


Description

Customer Experience Director Sandy Dinklage discusses CTI's perspective on the value of customer experience and how Net Promotor Score is calculated.  Additionally, scenarios with real customer feedback are analyzed with the goal of finding opportunities for us to grow by 1%.


This course will take approximately 15 minutes to complete.

Content
  • A Deeper Look at Customer Experience and Net Promotor Score
  • Customer Experience and Net Promotor Score Assessment
Completion rules
  • All units must be completed