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IT

Dealing with Difficult People


Description
Whether we work on the help desk or in some other customer service capacity, or even if we don’t work in customer service at all, we sometimes have to deal with people who are angry.
Content
  • How to Deal with an Irate Customer or End User
  • How to Handle Other People's Emotions When You Just Can't Relate
  • How to Say No Without Alienating Your Customer
  • How to Deal with an Angry Type-A Personality
  • How to Handle Complaints in 3 Practical Phases
  • How to End a Call or Visit Gracefully
  • What to do When Your Company Won't Provide Training
  • How to Stay Motivated When You Don't Like Your Job
  • Championship Performance Under Pressure: Interview with Maureen Manley
  • 11 Tips for Dealing with Authority Figures
Completion rules
  • All units must be completed